Customer Success Manager

Help Europe’s biggest building waste less energy. 

Enersee is growing fast. And we are ready to scale to the next level - helping more hospitals, offices, factories, and cities become radically more energy efficient. But to make that happen, we need you!
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We're looking for a Customer Success Manager who can turn our clients into long-term partners and help them unlock the full potential of our AI-powered platform.
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About Enersee
We don't like waste. Waste of time, energy, water, and efficiency. That’s why we built an AI-powered sidekick for energy, sustainability, and facility professionals. It uncovers hidden issues in building data, delivers real-time actionable insights, and helps organizations hit cost and emission targets. In short: we help companies save money while making the planet less wasteful.

Why this role matters

Customer Success at Enersee is not “support.” It’s strategy, growth, and trust-building.
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You’ll be the face and voice of Enersee to some of Europe’s biggest brands. Think Lidl, Ahold Delhaize, Veolia, Stad Kortrijk, and more. Your mission: turn great onboarding into long-term impact and commercial expansion. And since you'll be our only dedicated Customer Success Manager, you'll help shape what success looks like. Both for our clients and for us as a company.
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What you’ll do

• Be the go-to person for our enterprise clients, building strong, strategic partnerships.

• Own onboarding together with our product team: align stakeholders, set up integrations, and define goals.

• Translate customer goals into real outcomes (and growing contracts).

• Design business cases to help clients scale from pilot to full rollout.

• Spot opportunities to expand usage, drive renewals, and increase client impact. And then act on them.

• Collect and organize feedback from users, feeding insights back to product and tech teams.

• Build dashboards in HubSpot to track revenue and expansion.

• Shape and scale our Customer Success practices as we grow.‍

Our Ideal hire

We’re building a team of brilliant, ambitious people who want to do meaningful work. You might be a match if you’re a curious thinker and a fast do-er, with:
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• Experience in Customer Success, Account Management, or a related role in a tech startup, scale-up, or comparable (Enterprise) clients.

• A proactive mindset: you don’t wait for problems to solve them.

• Great comms skills. You can simplify complex ideas for any audience.

• Strategic thinking & commercial instincts. Spot opportunities and seize them.

• Analytical skills: you love digging into customer data & feedback.

• A strong interest in energy, sustainability, and tech (Energy experience = big plus!)

• Fluent English + one other EU language (Dutch, French, or German preferred)

• Experience with Hubspot, Mixpanel, Intercom, or BI tools is a plus.
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Don’t check every box?

Smart people don’t always follow straight lines. If you believe in what we’re doing and think you can help us grow, we want to hear from you. 🚀

What we offer you in return

We want you to grow with us and benefit from the impact you make.

Compensation

> €4000,- tot 5500,- gross base salary per month, excluding holiday allowance (but it also highly depends on what you bring to the table)

> Performance bonus (up to €25K/year)

> Stock options. You grow, we grow

Benefits (Belgian-style!)

> 13th month salary + double vacation pay

> Company car (worth €35–50K) or mobility budget + extra salary

> Charging card for your EV (also usable privately)

> Meal vouchers (€8/day)

> Charging card for your EV (also usable privately)

> Hospital insurance for you (free) + discounts for family

> Laptop + smartphone, incl. €30/month for phone & internet
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Want to help build the clean energy future through tech, partnerships, and purpose?

Apply now and let’s talk. Also, feel free to directly reach out to our Recruitment: kelly.rapmund@enersee.ai - she is eager to have a chat!